National Consumer Helpline sees sharp rise in complaints

ByEnigma 808

The National Consumer Helpline (NCH) now receives over one lakh complaints every month, showing growing trust from consumers. Monthly complaints have risen from 37,062 in 2017 to 1,70,585 in 2025. Call volumes also grew from 12,553 in December 2015 to 1,55,138 in December 2024.

Nearly 65 percent of complaints are now registered online, with WhatsApp complaints growing from 3 percent in March 2023 to 20 percent in March 2025. The helpline has handled 3,981 calls about GST issues, forwarding many to the Central Board of Indirect Taxes and Customs.

In July 2025, the helpline helped secure refunds of Rs. 2.72 crore across 27 sectors. The e-commerce sector had the most refund cases.

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    Besides writing and being a content creator, Enigma 808 sometimes likes to watch paint dry on walls, listening to ASMR while timing snails racing. Such is life.